Shipping policy

# Shipping Policy

At Nexova, we aim to provide a smooth and reliable shipping experience for all customers.

## Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Please note that processing times may vary during high-demand periods or holidays.

## Shipping Times

Estimated delivery times:
- New Zealand: 5–12 business days
- International: 7–20 business days

Shipping times are estimates and may vary depending on courier services, customs processing, and local delivery conditions.

## Tracking Information

Once your order has been shipped, tracking information will be sent to your email where available.

## Delays

While we do our best to ensure timely delivery, Nexova is not responsible for shipping delays caused by:
- Customs clearance
- Courier disruptions
- Weather conditions
- Incorrect shipping information provided by customers

## Incorrect Address

Customers are responsible for ensuring that shipping details are entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

## Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us as soon as possible so we can assist you.

## Contact Us

For shipping-related questions or support, contact us at:

nexova.nz@gmail.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (NZST)