Shipping Policy

Free Shipping — Always

We offer free shipping on all orders to New Zealand and Australia. No minimum spend, no hidden fees.

Processing Time

Orders are processed within 1–3 business days of payment confirmation. You'll receive a confirmation email with tracking details once your order ships.

Delivery Times

• New Zealand: 7–15 business days
• Australia: 10–20 business days

Delivery times are estimates and may vary due to customs clearance, public holidays, or courier delays outside our control.

Order Tracking

A tracking number will be emailed to you once your order has been dispatched. Use this to monitor your delivery in real time.

Lost or Delayed Parcels

If your order hasn't arrived within the estimated timeframe, please contact us at nexova.nz@gmail.com and we'll investigate immediately.

Questions?

Email nexova.nz@gmail.com — we respond within 24 hours.