30-Day Money-Back Guarantee

At Nexova, we stand behind every product we sell. If you're not completely satisfied, we'll make it right — no hassle, no runaround.

How to Return

1. Email us at nexova.nz@gmail.com within 30 days of receiving your order
2. Include your order number and reason for return
3. We'll reply within 24 hours with return instructions

Refund Process

Once we receive and inspect your return, we'll issue a full refund to your original payment method within 5–7 business days.

Conditions

• Items must be in original condition and packaging
• Proof of purchase required
• Return shipping costs are the customer's responsibility unless the item is faulty or incorrect

Faulty or Incorrect Items

If you received a damaged or wrong item, we'll cover return shipping and send a replacement or full refund at no cost to you.

Questions?

Email nexova.nz@gmail.com — we respond within 24 hours.