Frequently Asked Questions

How does the GlowMask Pro work?

The GlowMask Pro uses 240 medical-grade LEDs to emit specific wavelengths of red, blue, and yellow light that penetrate different layers of skin. Red light (630nm) stimulates collagen production. Blue light (460nm) destroys acne-causing bacteria. Yellow light (580nm) reduces redness and inflammation. All three modes also emit near-infrared light (850nm) which enhances cellular repair and absorption.

How long until I see results?

Most customers notice a difference within 2–4 weeks of consistent daily use. For acne, some see improvement within the first week. For anti-aging and collagen benefits, 4–8 weeks of regular use typically shows the most visible change. Results vary by skin type and consistency of use.

How often should I use it?

We recommend 4–7 sessions per week, 10–20 minutes per session. Daily use delivers the fastest results. The mask has a built-in timer and three intensity settings so you can adjust to your skin's needs.

Is it safe for all skin types?

Yes. The GlowMask Pro uses non-thermal LED light — it does not heat the skin or cause UV damage. It is safe for all skin tones and types, including sensitive skin. If you have a diagnosed photosensitivity condition or take photosensitising medication, consult your doctor before use.

How long does the battery last?

The 3000mAh lithium battery provides enough charge for multiple full sessions. Charging takes approximately 3–4 hours via USB.

How long does delivery take?

Orders are delivered within 7–15 business days to New Zealand. You'll receive a tracking number by email once your order has been dispatched.

How much does shipping cost?

Shipping is always free — on every order, with no minimum spend.

What is your return policy?

We offer a 30-day money-back guarantee on all products. If you're not satisfied for any reason, email us at nexova.nz@gmail.com within 30 days of receiving your order and we'll sort it out — no hassle.

What if my mask arrives damaged?

Email us at nexova.nz@gmail.com with your order number and a photo of the issue. We'll send a replacement or issue a full refund, and we cover any return shipping costs.